About TTC Consulting
Co-Design
TTC-Consulting supports people, nonprofits, governments and businesses to collaborate in change, and build better futures together by learning and embracing participatory design
We partner with organisations trying to create positive change, by codesigning innovative solutions to complex challenges.
Bold collaborations spark powerful new ideas. So we use approaches including design thinking to help diverse thinkers co-create impactful, sustainable and scalable solutions.
Why Co-Design Matters
If you’re dealing with an issue that’s poorly understood or involves competing interests, co-design can help. It connects stretched resources with local knowledge and strengths, leading to services and funding that are better aligned with the real needs of the community.
When no one feels ownership of a problem, co-design builds the engagement needed to surface what matters. With the right information shared with the right people, better decisions can be made — from service delivery to program design and long-term outcomes.
Instead of promoting a plan that may miss the mark, use co-design to get it right from the start with the people th change affects,
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Better Outcomes. Stronger Communities. Less Stress.
We help organisations like yours lead complex change with confidence—by putting people at the heart of your projects.
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Co-Design That Works
We’re a seasoned co-design consultancy with a proven track record of helping organisations deliver real, measurable outcomes through genuine collaboration. Whether you’re designing new services, transforming systems, or working alongside communities, our approach ensures that:
- Outcomes are more effective and sustainable
- Stakeholders feel heard, involved, and empowered
You reduce risk, resistance, and stress during complex change
Why Co-Design?
Because lasting solutions aren’t built in boardrooms—they’re co-created with the people who live and breathe the problem.
Co-design allows you to:
✅ Understand real needs
✅ Build trust and legitimacy
✅ Uncover creative, practical solutions
✅ Improve uptake and long-term success
✅ Save time and resources by getting it right the first time
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How to Use Co-Design in Your Business
Co-design isn’t limited to health, disability, or social services. It’s a powerful approach that can benefit any industry — from tech and architecture to government and community development.
If you’re a software developer creating user interfaces, an architect designing public spaces, or a town planner shaping new communities, co-design helps ensure the end result meets real-world needs.
When major infrastructure projects or policy changes reshape a region, co-design brings diverse voices into the conversation — making sure investments reflect what communities truly value. Advocacy groups and peak bodies can also use co-design to better respond to complex or emerging issues.
Most importantly, co-design is especially effective when traditional approaches haven’t worked, and fresh thinking is needed.
You don’t need to be a designer to lead co-design. Whether you’re:
- A marketing manager launching a new product and wanting the customer experience to match,
- A clinician aiming to improve the patient journey,
- A council officer driving local economic growth,
- Or a government program manager seeking stronger engagement on policy changes,
Co-design gives you the tools to work with data to understand real needs, engage people in shaping the solution, and build partnerships to make it happen.
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What We Offer
- End-to-End Co-Design Facilitation
From initial stakeholder mapping to implementation support - Capacity Building & Training
Equip your team with co-design skills that last - Community Engagement Strategy
Design inclusive, culturally safe engagement processes - Change Project Support
Navigate uncertainty with experienced, steady hands
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Who We Work With
We partner with:
- Government agencies
- Health and community services
- NGOs and not-for-profits
- Education providers
- Social enterprises
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OUR STATEGY
Our Projects
Project 1
💼 Supporting Staff Through Suicide Loss: Co-Designing Bereavement Policies and Support
Client: National Non-Government Organisation (NGO)
Project Length: 6 months
Location: WA, VIC, and Remote Teams
The Challenge
The organisation had experienced multiple instances of staff being bereaved by suicide—colleagues, clients, friends, or family. Leadership recognised a gap: there were no clear, compassionate policies or support structures in place for staff navigating this unique and complex grief.
The organisation wanted to take meaningful action: to create psychologically safe, trauma-informed, and practical supports co-designed with those who had lived it.
Our Approach: Trauma-Informed, People-Centred Co-Design
We supported the organisation to take a compassionate and structured approach, ensuring voices of lived experience were heard at every step.
Understanding the Experience
- Conducted confidential interviews with 18 staff who had experienced suicide bereavement
- Facilitated leadership reflections on past organisational responses—what helped, and what harmed
- Reviewed best-practice guidelines from postvention and mental health sectors
Co-Designing Supports and Policies
- Established a Lived Experience Working Group with staff across different roles and locations
- Facilitated co-design workshops using trauma-informed methods (consent-based sharing, grounding exercises, flexible participation)
- Developed shared principles for organisational responses to suicide loss: respect, flexibility, cultural safety, and follow-up care
Deliverables and Implementation Support
- Co-developed a Suicide Bereavement Support Policy with embedded guidance for managers and peers
- Created customisable response plans for immediate support, return-to-work, and ongoing check-ins
- Delivered training for team leaders and HR to increase confidence and reduce harm during crisis response
What We Delivered
- A Compassionate, Clear Suicide Bereavement Policy, including:
Support leave options and flexibility for affected staff Communication protocols for leaders and teams Peer support and referral pathways for counselling and specialist services Guidance for culturally responsive and inclusive support - Capability Building for Leaders & Teams throough our Thrive; Back to Work Leadership Programme
- Training for 80+ staff in grief literacy and trauma-informed communication
- Manager coaching for postvention response
- Resources and scripts to reduce uncertainty in times of distress
Leadership Capacity Building (via Back to Work Leadership Program)
We embedded tailored leadership modules focused on:
- Responding to grief and trauma in the workplace
- Psychological safety and emotional intelligence in team leadership
- Navigating return-to-work conversations with empathy and confidence
- Building postvention-aware workplace culture
Practical Tools for Leaders
- Customised Manager’s Toolkit with checklists, scripts, and follow-up planning templates
- Peer connection practices and reflective exercises to reduce isolation in leadership roles
The Impact
Organisation-wide Suicide Bereavement Policy endorsed in 2024
80+ leaders trained through our Thrive : Back to Work Leadership Program
Reported increase in leader confidence supporting distressed staff (from 42% → 87%)
Tangible cultural shift: staff report feeling “more supported and less alone” following loss
“What made the biggest difference was that this was built by us, not just for us. The process was gentle, respectful, and healing.”
— Staff Member & Lived Experience Contributor
“This wasn’t just a policy—it gave our leaders the heart and skills to show up for people when it matters most.”
— HR Director
Project 2
Designing a Suicide Prevention Outreach Service with Lived Experience at the Centre
Client: Regional Primary Health Network
Project Length: 9 months
Location: Regional New South Wales
The Challenge
Rates of suicide in regional NSW were significantly higher than the national average, particularly among men aged 25–54 and Aboriginal communities. Existing services were clinical, underutilised, and often inaccessible—especially for people experiencing distress in non-traditional settings (e.g., at work, in sporting clubs, or at home).
The health network needed to develop a suicide prevention outreach model that was trauma-informed, culturally safe, and designed with, not just for, the community.
Our Approach: Deep Co-Design Grounded in Trust
We led a layered co-design process that included:
Discovery & Listening
- 50 one-on-one interviews with people with lived experience of suicide, carers
- 40 one-on-one interviews with frontline workers
- Place-based insight mapping to understand help-seeking behaviours in regional towns
Co-Design Workshops
- 3 full-day co-design intensives with lived experience participants, Aboriginal Elders, first responders, and GPs
- Use of journey mapping, storytelling, and future visioning to explore support gaps and design possibilities
Prototyping & Testing
- Developed service prototypes including a mobile outreach team, peer support hubs, and a community referral hotline
- Community feedback loops and quick iterations over 6 weeks
- Cultural review process led by local Aboriginal Health Workers
What We Delivered
- A Community-Led Outreach Service Model, featuring: Mobile peer-led crisis response Embedded workers in local organisations (e.g., sports clubs, Men’s Sheds) Aftercare pathways co-designed with GPs and families Cultural safety and Diversity embedded at every stage
- Implementation Roadmap: A detailed strategy with training plans, risk mitigation, governance, and KPIs
- Co-Design Capability Building: Training for 12 health network staff in co-design principles and facilitation
The Impact
Service funded and launched in 3 regional towns in 2024
40+ community members engaged as co-creators
Reported 30% increase in early help-seeking behaviours within 6 months
Increased trust between community, service providers, and local government
“This wasn’t just consultation. This was people shaping something they knew the community needed. It felt respectful and real.”
— Lived Experience Co-Designer
Here to help
Let’s discuss how we can support your goals.
Whether you need expert grant writing, comprehensive project management, or tailored research services, TTC Consulting is here to help you succeed.